Terms of Use
These terms govern your use of Hey, It’s You!, a service for people who meet to connect and choose what information to share. By creating an account, you agree to these terms and acknowledge the Privacy Policy. Hey, It’s You! (again) is operated by BluNET Holding Company, LLC. For general questions, email questions@heyitsyouagain.com. For help with your account, use Help & contact or email support@heyitsyouagain.com.
Eligibility and account security
You must be at least 18 (we check your birth date at sign-up and whenever you change it, counting by today’s date in Hawaii), provide accurate account information, control your supplied email and phone, and complete required verification. A profile picture is optional for free members and required for the Verified badge. It must be a clear photo of you with your face visible and unobstructed, not a group photo, logo, or ID document. A verified email is required before connecting, messaging or planning meetups; the phone and ID checks are part of a membership and come after you start it. Twilio Verify sends a one-time code, by text, voice call or email, to verify a new phone number and a new email address (or, for a new account’s email, a one-time confirmation link we email you) and — if you turn on two-step verification — a new device the first time it signs in. Two-step verification is optional for members and off by default; devices stay trusted until you remove them, and a password reset removes all trusted devices. You may also sign in with a passkey on a device you control; keep that device and its screen lock secure, and remove the passkey in Account settings if you lose the device. Our team gives a temporary password only after checking it’s you. They give it to you directly, or email it to your verified email address; you must change it when you first sign in. A password reset or a staff-issued temporary password removes your passkeys. After a password reset or a staff-issued temporary password you must verify your phone number again; verification is otherwise required again only after you change your email or phone number or staff remove a verification. Once your email, phone number, first name, last name or birth date is verified, you change it yourself in Account settings: a code to your current email address or phone number, then one to the new one, confirmed within 6 days, or a new ID check that matches for your name or birth date. If you can’t get a code, our support team reviews a request instead and may ask you for documents. Each new detail applies only once it’s verified; one not verified in time doesn’t change. While a new email address or phone number waits for its code, your contact details aren’t shared with your connections; otherwise you keep using Hey, It’s You! as usual. Your optional preferred name must not impersonate anyone or mislead; we may remove it. Staff accounts sign in with Microsoft and its multi-factor authentication. Any staff-required account recovery must still be completed. Names and birth dates must be truthful. To be Verified and share contact information, you must also verify your government-issued photo ID with a live selfie through our processor Stripe; the name and date of birth on your ID must match your profile, you must be 18 or older, and after verification your name and date of birth can only be corrected through support. You may try up to 3 times a day and 5 times in total, after which support may ask for a manual ID review. The check uses biometric data only with your consent, as described in the Privacy Policy. Do not use someone else’s ID or try to deceive the check. You can create a profile, connect, chat and plan meetups before the phone and ID checks. Members who haven’t completed them are shown as not verified; the Verified badge means an active membership with both checks done. Email and phone verification are not proof of legal identity or age. Contact details (phone numbers, email addresses, street addresses, links and social, messaging or payment handles) cannot be sent in chat by anyone; they are shared only through the verified contact-sharing feature, and repeated attempts may restrict messaging or suspend the account. Messages may not ask for money or payment details (for example a payment app, handle or cashtag, a gift card, cryptocurrency or a bank transfer); they are blocked and never delivered, and repeated attempts may restrict messaging or suspend the account. Staff accounts are solely for administration and cannot be used as personal profiles. Addresses at @heyitsyouagain.com and @blunetgroup.com are reserved for staff and cannot register personal accounts. Staff setup and staff email changes require one of those exact domains, authorized Owner setup or invitation, and required two-step verification; an address on those domains alone grants no privileges. We record login/
To keep everyone safe, by creating or using an account you confirm that you are not a registered sex offender, that you are not required to register as a sex offender in any jurisdiction, and that you have not been convicted of a sexual or violent offense that requires registration. We don’t check sex-offender registries (see Safety notices by state), so we rely on your word. If we learn that an account breaks this, we may remove it, without a refund where the law allows.
Membership, billing and automatic renewal
Your profile, QR connections, chat and meetups are free while your account is in good standing, with a new connection and 100 messages a week. Your week starts when you sign up and starts again every 7 days; what you don’t use doesn’t carry over. Meetup sharing and emergency contacts are free too. Once you’re Verified (a membership plus your phone and ID checked), you get the Verified badge, unlimited connections and messages, contact sharing, and the option to allow only verified members to connect with you. Creating an account doesn’t authorize any charge: you are charged only when you start a membership yourself. Staff may grant individual complimentary access to the membership; this does not bypass the phone and ID checks, charge you, or cancel a paid membership.
Price. A membership costs US $14.99 per month, or US $134.99 per year, taxes included. You choose monthly or yearly when you start. Purchases go through the App Store or Google Play; we never receive or store your card number.
$4.99 a month for your first 3 months. On the monthly plan, your first membership costs US $4.99 a month for the first 3 months, then US $14.99 a month. The yearly plan has no introductory price. The introductory price is for a first membership only; we don’t offer it again for an account, email address or phone number that already had one, and the App Store or Google Play applies its own rules too; a membership started without it costs US $14.99 from the first month.
Automatic renewal. Memberships are bought in the app, through the App Store or Google Play. A monthly membership renews automatically every month and a yearly membership every year, at the price the store showed when you subscribed, until you cancel. The store charges your store account and shows the price and renewal terms before you confirm.
Cancel anytime. Cancel anytime in your phone’s subscription settings; no call or email is needed. Canceling stops the next renewal, and you keep your membership until the end of the period you paid for. You can turn renewal back on there before then.
Switching to yearly. A monthly member can switch to yearly in the app. The switch is the App Store’s or Google Play’s own upgrade: it takes effect right away, and the store credits the unused part of the month by its own rules. A First 100 membership stays a First 100 membership.
Credits. Without a membership you can buy message credits (50 for US $1.49) and connection credits (1 for US $1.49) in the app, one pack per purchase. Credits you buy never expire and don’t reset each week. They are used only after the week’s free messages or connection and carry no membership benefits. The store you pay through (the App Store or Google Play) sets the refund rules for them (see below). Members with an active membership don’t need them.
Complimentary access.
- Our team may make your membership complimentary at our discretion, and may end it.
- We may end complimentary access that was obtained by abuse, for example with several accounts.
Refunds.
- Canceling stops the next renewal, and you keep your membership until the end of the period you paid for. Partial months or years aren’t refunded, unless the law requires it or the store grants a refund.
- Verifying after you pay: the ID check comes after you start your membership, once your email and phone number are verified. Until both are verified, what Verified adds stays locked, and we email you reminders with how to finish, where to cancel and where to ask for a refund. We don’t cancel or refund a membership bought in the app.
- If you paid for a membership or a credit pack in the app, through the App Store or Google Play, Apple’s or Google’s refund rules apply, and you ask for the refund from the store where you paid.
Pausing, deleting and suspension. Pausing or deleting your account, or a suspension by our staff, doesn’t stop a membership bought in the app: it keeps renewing until you cancel it in your phone’s subscription settings.
Failed payments. If a renewal fails, the store retries it under its own rules. You keep access during the store’s grace period; after that, access ends until the renewal goes through.
Price changes. If a membership price changes, you’re told before it applies, by the App Store’s or Google Play’s own rules, and you can cancel before then.
Reactivation. If you sign up again within 30 days after requesting deletion, using the same email address or phone number, your previous account is reactivated once you confirm that email with the link we send you, or that phone number with a code: your membership and purchase history, introductory-price status and safety history stay with it, but your previous connections, messages, meetups, notes and photos are not restored, and you start a new membership (at the full price). After 30 days the account can’t be reactivated: it is permanently deleted within the next 15 days, and a new sign-up creates a new account (we still don’t offer the introductory price again).
Communication rules
Keep conversations polite, respectful, and appropriate. These rules apply to messages, profile content, meetup details, and communications arising from use of the service.
- Do not send rude, abusive, degrading, or discriminatory messages, personal attacks, or hate speech.
- Do not harass, threaten, intimidate, stalk, pressure, or repeatedly contact someone who has declined, stopped replying, taken a break from the conversation, or removed the connection.
- Do not send sexually explicit messages, sexual solicitations, graphic descriptions, nudity, or pornographic content.
- Respect consent, boundaries, and privacy. A connection or shared phone number does not create an obligation to respond, meet, share more information, or continue contact.
- Do not scam, impersonate, exploit, blackmail, or disclose another person’s private information without permission.
- Do not evade restrictions or retaliate against someone for declining contact or reporting a concern.
If another member breaks these rules or makes you uncomfortable, use Report profile on their connection page. You can also take a break from the conversation or remove the connection. Reports are reviewed by authorized staff and are not shown to the reported member. Report honestly; do not knowingly submit false or retaliatory reports.
A report alone does not restrict the reported member, with two exceptions. A report of nudity or sexual content in a profile photo hides that photo at once from everyone except safety staff (the member is asked to upload a new one); staff keep the file for review and either restore it or confirm the removal. Each member can report a given photo once. If a member receives reports of harassment or explicit content from at least two different members within any 14 days, the profile is automatically suspended pending review: it is hidden and cannot message, share, plan meetups or connect, and the member is told by email and in the app. Staff then lift the suspension (the related reports are dismissed) or convert it into a regular suspension. Other reports are reviewed by staff only.
Violations may result in a warning, content restrictions, temporary suspension, or permanent suspension, depending on severity and history. Staff may act on serious violations without a prior warning. Screening and reports do not guarantee that all inappropriate content will be detected or immediately addressed. Use Help & contact to ask for review of a moderation decision.
Respectful use and safety
Do not use this service for harassment, threats, stalking, scams, coercion, exploitation, unlawful content, or nonconsensual disclosure of someone’s personal information. Respect a person’s choice to decline or stop contact. Do not evade restrictions by creating other accounts. This service is not an emergency service and does not provide background checks or guarantee another member’s identity or conduct. Use your own judgment when meeting someone.
Connections, sharing, and content
You choose whether to share your last name and verified phone number together with a specific connection. Sharing back is optional. Email, birthday, and ID documents remain private. Your connections see your preferred name (or first name) — and your legal name only after you share your contact info with them — plus your unique profile ID, age, profile photo, verification status, and when you connected. If you allow location access, we save where each of you was when the code was scanned with the connection, for safety; it’s kept for our safety team only, and no member, including your connection, ever sees it. A downloaded contact card can be kept outside the app even after sharing is turned off. You retain rights in your content and grant the service the limited permission necessary to store, process, display, and deliver it to operate the features you choose. Do not upload or send content you lack permission to use. Other members may save information they receive. We may restrict accounts for abuse or violations.
Retained photos, private notes, and staff review
Only your current profile picture is displayed to connections. We retain restricted original copies of previous accepted photo uploads while your account is retained, for account integrity, safety review, and documented legal preservation. Replacing a photo, pausing, removing a connection, or stopping contact sharing does not delete retained history. Every new picture is checked automatically on our own servers for a clear face and nothing explicit. If you aren’t Verified, a picture that doesn’t pass isn’t used, and you can upload another. Once you’re Verified, our team checks your first picture against your ID check. After that, each new picture is compared on our own servers with your last approved picture: if it matches, it goes up right away; otherwise our team reviews it, and may ask you for a new ID check. Until a new picture is approved, your connections see your current approved picture, and your Verified badge stays. Changing your picture is free, up to 6 new pictures every 30 days. Content safety review still applies. Photo history follows the retention and hold rules in the Privacy Policy; it is not part of the 10-year staff audit retention period.
Messages and photos may be screened for nudity, threats, harassment, exploitation, and other inappropriate content. Flagged message attempts may be held, retained, accompanied by a sender warning, and sent to an authorized staff review queue. Screening uses message rules and our own safety models on our own servers, and staff photo review, as described in the Privacy Policy. Results can be wrong; contact support for review. Do not upload nudity or unlawful sexual content, or send threatening, harassing, or coercive messages.
Meetup details are shared with the two participants. Your notes and ratings are hidden from the other participant, but authorized staff may export them for a documented legal purpose. Separate account-specific, date-filtered exports are available for chats, photo history, connection events, account changes, meetup records, the selected user’s private notes/
Required ID review for flagged accounts
If your account is flagged for an identity, age, or account-integrity concern, we may require a clear copy of a valid government-issued photo ID through the designated restricted upload page. Your ID must support your stated first name, last name, and birth date and confirm you are at least 18. Do not submit a forged, altered, or someone else’s ID. Messaging and contact sharing remain restricted until authorized staff approve the review.
Failure or refusal to comply with a required government-ID verification request will result in permanent suspension of your account. Staff document the decision; a flag alone does not automatically cause permanent suspension. If you cannot provide the requested document or believe the request or decision is mistaken, contact support for review or appeal. Do not create another account to evade a suspension. Permanent suspension does not remove applicable privacy rights.
ID copies are restricted and stored separately from profile pictures. They are not visible to connections or included in profile-photo exports. Originals are queued for removal 30 days after a review decision, or through account deletion, subject to documented legal preservation. See the Privacy Policy for pending-review retention, access logging, cleanup, and your rights.
Profile picture review and message delivery
Profile pictures are checked automatically when uploaded: a picture without a clear face, or an explicit one, is not accepted, and one the check isn’t sure about is reviewed by our team before your connections see it. Any picture may also be reviewed by our team. Reports of explicit content hide the reported picture from everyone except safety staff, and reports of fake profiles hide it from connections, pending staff review for content and authenticity. Staff approval of a picture is not identity verification. If you’re a Verified member, your profile picture is also compared with the photos from your ID check, to make sure it’s you. While a recipient is taking a break from your conversation, you can still send messages and meetup invites; they are delivered when the break ends and remain subject to moderation and authorized staff review. During the break you don’t see their contact details or profile photo, and meetups you had planned with them are canceled. You aren’t told about the break.
Suspension and deletion
You can pause your account from Account settings and reactivate it later. A deletion request hides the account immediately and schedules its removal: you can cancel for 30 days, and removal finishes within the next 15 days (by day 45 after the request). You can cancel before the displayed deadline by signing in and confirming cancellation. Logging in alone does not cancel deletion. Cleanup includes notes and member histories, subject to documented legal holds; your photos and our copy of your ID document go with the account, and meetup records are kept for 10 years, as the Privacy Policy describes. Staff access/
SMS verification program
Hey, It’s You!, operated by BluNET Holding Company, LLC, sends transactional verification codes only when you request them and have agreed to receive them, on the screen where you ask for the code. We never send ads or marketing by text. Message frequency depends on your requests; there are no marketing texts in this program. Consent is not a condition of a purchase. Phone verification is part of being Verified and is needed for contact sharing; it isn’t needed to connect or chat. You can choose a text message or an automated voice call with the code. Codes are sent and checked by Twilio Verify. Standard message, call and data rates may apply.
Reply STOP to the sending number to stop messages, or HELP for assistance. For support, use Help & contact. Do not request additional codes if you no longer want texts. Carrier opt-out restrictions must be resolved through the sending service before delivery can resume; the app does not override them. Carriers are not liable for delayed or undelivered messages. Read our Privacy Policy for handling of mobile numbers and consent records.
Service availability and your rights
Features may change or be temporarily unavailable. We cannot guarantee uninterrupted service or the behavior of other members. Nothing here excludes responsibilities that applicable law does not allow us to exclude or removes your non-waivable consumer rights. These terms do not impose mandatory arbitration or waive a right to pursue remedies available under applicable law.
Questions and changes
Use Help & contact for account assistance, privacy requests, or legal-preservation inquiries. Include enough information to identify the issue without sending your password or verification codes. We will update the displayed version when terms change and seek renewed agreement when required.